Thank you for shopping small at Lielle Womenswear. We strive to offer you both a great service and beautiful product that you’ll love. However if you are not fully satisfied with the item/s you have received, you may return the item/s to us within 28 days of receipt. We recommend you return your item/s on a signed for postal service as Lielle Womenswear can not take any responsibility for returns. Returns will be accepted providing they are in original conditions with tags intact. Lielle Womenswear reserves the right to return your item/s to you if they are outside the 28 day period. 

We are unable to provide refunds on item/s which appear to have been worn, washed or are not in orginal condition. All items must be free from signs of wear and odour. 

How to return your order: 

If you are not satisfied with your item/s please complete the returns form stating the reason for your return and enclose within your package.

Please return using a tracked service to the following address:

AAA House, Lielle Womenswear, Longbeck Road, Marske-By-The-Sea, TS11 6EZ

Please retain your proof of postage for your records.

Exchanges 

We do not offer exchanges unfortunately, if you require another size or style please return your unwanted item/s for a refund and purchase a replacement on our online store. If you require any assistance please contact us with your enquiry. 

 

Faulty items

You are entitled to a full refund up to 30 days after receiving your item/s if the garment is faulty. Any item/s with faults caused by customer negligence, such as, but not limited to, pulls or marks from wear, or not following care instructions, we will not be held responsible. Only manufacturing faults will be considered. 

The postage of the item/s will be refunded on return of the garment. 

Please contact us via email hello@lielle.co.uk, please provide your order number, full name along with as much information as you can regarding your faulty item/s, including images where possible so we can best advise and resolve as quickly as possible. Please allow 2-3 working days for a response. 

Refunds 

We are not obliged to provide a refund until we receive the item/s back from you, once we receive the unwanted items our team will process your refund.

If your return is approved please allow 14 working days for your refund to be processed. During sale or busy period please allow up to 28 days. We strongly advise that you return your item/s using a tracked and signed for method of shipping to ensure your return arrives back to us. Please retain your proof of postage for your records. 

 

We can not except returns or exchanges on earrings. 

 

 

 

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