FREQUENTLY ASKED QUESTIONS
How do I return my Item
Please always retain proof of postage with any method used.
- Please note that as our items are made to order we do not offer refunds, our policy is exchange or credit note only. However, if there are exceptional circumstances e.g the item is faulty in some way, please get in touch with the team to inform them and they can help.
- We are a paperless company and so our returns form can be printed from the website on the returns section. Please enclose this form within the parcel you are returning.
- Make sure the Returns Form is included inside the box with your items and a valid reason is given for the return. This is essential for processing the refund.
- Please retain a proof of postage receipt until you’ve been credited for your return. LIELLE is not responsible for items lost in transit.
Download a return form here
Have you received my return?
What is your returns policy?
The item I want is sold out. Is it coming back?
Due to the way we source our fabrics and produce our collections can result in some of our items being available in small quantities and therefore could be sold out. Please note that the majority of our pieces are limited edition, so grab it while you can! If you wish you can contact us at firstname.lastname@example.org to be sure you desired item will not be coming back in stock.
How can I pay on your site?
- Visa and MasterCard credit cards
- Visa Debit, Visa Electron, Maestro, Solo and MasterCard debit cards
How do I wash my item?
My item is damaged, what can I do?
I have received the wrong item, what can I do?
Please get in touch with our Customer Care Team who will be sure to rectify this as soon as possible. Include your name, order number and let us know what was missing in your order. We’ll be back in touch as soon as possible!
Can I modify/cancel my order?
I am a blogger and I’d love to colab with Lielle!
Do you have any discount codes?!
Make sure you’re the first to know about any exclusive discounts by signing up to our email updates and get following us on Twitter, Instagram and Facebook, we are always promoting give aways!