FAQ | Lielle

FREQUENTLY ASKED QUESTIONS

How do I return my Item

Please always retain proof of postage with any method used.

  • Please note that as our items are made to order we do not offer refunds, our policy is exchange or credit note only. However, if there are exceptional circumstances e.g the item is faulty in some way, please get in touch with the team to inform them and they can help. 
     
  • We are a paperless company and so our returns form can be printed from the website on the returns section. Please enclose this form within the parcel you are returning. 
  • Make sure the Returns Form is included inside the box with your items and a valid reason is given for the return. This is essential for processing the refund.
  • Please retain a proof of postage receipt until you’ve been credited for your return. LIELLE is not responsible for items lost in transit.

 Download a return form here 

 

 

 

Have you received my return?
Please contact your chosen courier to track your return. If you have not received your refund within 10 days of returning your order, send proof of postage to returns@lielle.co.uk and a member of the team will look into it for you. Please note that we are unable to assist you if you have not retained proof of postage.
What is your returns policy?
Lielle does not offer refunds on made to order garments. Most Lielle garments are made to order, however Lielle does offer some Pre Made garments, these Pre Made garments are available to refunded and exchanged. Click here to read more about our returns policy. Any questions regarding our returns policy please contact us at customercare@lielle.co.uk. Click here to read more about our returns policy.
The item I want is sold out. Is it coming back?

Due to the way we source our fabrics and produce our collections can result in some of our items being available in small quantities and therefore could be sold out. Please note that the majority of our pieces are limited edition, so grab it while you can! If you wish you can contact us at info@lielle.co.uk to be sure you desired item will not be coming back in stock. 

How can I pay on your site?
You can pay using any of the following methods:

  • Visa and MasterCard credit cards
  • Visa Debit, Visa Electron, Maestro, Solo and MasterCard debit cards
  • PayPal
How do I wash my item?
Most items can be washed on a delicate wash at 30 Degrees however we always recommend hand washing to ensure the items look their best for as long as possible.
My item is damaged, what can I do?
Please get in touch with our Customer Care Team who will sort this as quickly as possible. Include your name, order number and let us know what was damaged in your order. We’ll be back in touch as soon as possible!
I have received the wrong item, what can I do?

Please get in touch with our Customer Care Team who will be sure to rectify this as soon as possible. Include your name, order number and let us know what was missing in your order. We’ll be back in touch as soon as possible!

Can I modify/cancel my order?
Please note that whilst we will try to cancel or change an order, we cannot guarantee that these changes will take place if the order has already been processed. To request a change to order contact sales@lielle.co.uk.
I am a blogger and I’d love to colab with Lielle!
We’re always on the hunt for new bloggers to work with. Please pop your full name and a link to your blog to info@lielle.co.uk
Do you have any discount codes?!

Make sure you’re the first to know about any exclusive discounts by signing up to our email updates and get following us on Twitter, Instagram and Facebook, we are always promoting give aways! 

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